WeChat ID: SVARecruitment

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Silicon Valley Associates- Specialist IT Recruitment Agency in Hong Kong, Shanghai, Singapore, Dubai and Japan

RECRUITER SUMMARY

 

HOT UAE Sales, SAP, Windows, Networking, AWS services, Storage, databases, Backups, Senior IT, Account Delivery Manager , $Negotiable

Date

04 / 07/ 2025

Nationality

Indian

Residence

India
Open to relocate in UAE

Experience Summary

Has over +12  years of experience in the Industry.

Current & Previous Employers and jobs include:
Senior IT / Account Delivery Manager / People Manager at XXXX
Senior IT / Account Delivery Manager at XXXX
Windows Systems Administrator at XXXX

Education

Bachelor's Degree of Engineering: Computer Science
XXXX

Agile Scrum Master Certified
ITIL v4 certified
Pursuing PMP certification
IBM Cloud Core Certified

 

 

 

 

Motives & Seeking


He is actively looking a job for a better opportunities since his current company is having an internal restructuring.  

Languages

English – Fluent
Hindi – Native
Bengali - Fluent

Recent / Current Salary

$18 LAKS per anum
 

Expected
Salary

$Negotiable

Notice

Period

45 days

Interview Availability

Requires a day notice

 

Interview Assessment Notes 

 

 

  1. Could you introduce yourself and tell us about you? Your current / recent jobs and employers? Previous companies and jobs?
    He has 12 years of experience in the IT industry, beginning his career at XXXX before moving to XXXX, where he transitioned into a management role. At XXXX, he progressed from a service coordinator to a service manager, overseeing infrastructure operations for clients based in Australia and the U.S. His experience spans infrastructure, databases, and network operations. In 2022, he joined XXXX and has been serving as a Service Delivery Manager, responsible for infrastructure operations and client engagement. He regularly communicates with stakeholders to discuss operational performance and address concerns. In addition to his SDM duties, he also acts as a people manager, handling staffing and resource planning across accounts, managing financial forecasts, and coordinating with the finance team. He is also involved in incident, problem, and change (IPC) management, working closely with the incident management team to ensure timely resolutions and maintain customer satisfaction.

  2. What skill(s) / experience would you self-describe as strongest or specialist in?
    He has a diverse technical background, starting as an SAP Basis Administrator with hands-on experience in Windows systems and networking, including routers and switches. He effectively collaborated with teams and communicated technical insights to clients. He rates his technical expertise in Windows, SAP, and networking at around 6 to 7 out of 10. Also, one of his key achievements involved securing a contract renewal with a client whose SLAs were mostly in the red. By introducing a maturity model, identifying bottlenecks, and implementing a six-month roadmap, he helped turn the performance around, resulting in SLA improvement and successful renewal. This not only added business value to the organization but also enhanced his own learning and growth.

  3. Do you have the lists of key criteria’s according to the clients’ requirements?
    He is currently managing five clients, primarily based in the UK and US, and works according to UK and US time zones, with most clients being from the US. He supports infrastructure that includes both client and in-house data centers. His responsibilities cover AWS services, Windows systems, storage, databases, backups, and network devices. Additionally, he handles Unix and Linux systems and is also involved in resource management for a development-focused client.

Recruiters

Employment Agency

Silicon Valley Associates Recruitment.

 

907, 9th Floor, Silvercord Tower 2, Tsim Sha Tsui. Kowloon, Hong Kong

 

25F, Central Plaza, Xin Tian Di, Shanghai

 

Ubi TechPark #01-08, Singapore

 

Sunshine Technology & Innovation Centre, No.1003 Nanxin Road, Nanshan, Shenzhen

Job-Seeker Agreement

The Candidate has agreed that Silicon Valley Associates Recruitment may disclose their profile to potential employers for the purpose of seeking new employment.

Silicon Valley Associates Recruitment will never charge any fees from job-seekers.

Employer Terms

General Terms and Conditions apply to all requests, offers, and agreements regarding the provision of services, and are available upon request.

These can be sent to you on request or can be found on our website: svarecruitment.com.

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