Company Summary
- Our client is an established managed IT services provider supporting small to mid-sized enterprises across global markets.
- Provides cutting-edge services such as end-user IT support, enterprise application support, cloud services, cybersecurity, and software integration.
- One of the pioneers and leaders in their specialized industry. Recently was awarded for advancing global IT service delivery and recognized for supporting international clients across FMCG and other industries.
- Established over 13 years ago with almost 700+ team members globally. Office and HQ in India and other regional partner networks.
Job Description
- After a very successful 2024, looking for a new IT Help Desk Supports to join their team in China.
- Provide frontline end-user support for hardware, software, and network issues, ensuring quick resolution and minimal downtime
- Troubleshoot and resolve technical issues across Windows, macOS, Office 365, VPNs, and ITSM tools
- Monitor incident queues, document tickets, escalate complex cases, and follow up until closure
- Support device setup, configuration, and account management for new and existings users
- Coordinate with remote IT teams and local stakeholders to maintain service SLAs and compliance standards
- Work in rotational shifts (15 hours/day, 6-day week), covering weekends to ensure uninterrupted IT support
Key Candidate Criteria
- Must have at least 2 years of experience in IT support or helpdesk roles
- Hands-on with Windows, macOS, Office 365, VPNs, and ITSM (ServiceNow) tools
- Certifications such as CompTIA A+ or ITIL Foundation preferred
- Experience and knowledge within FMCG is a bonus
- Fluent in English and Mandarin
Office
- Tokyo, Japan
- Guangzhou, China
Salary
- Competitive Annual Package
- Commission & Bonus
- Medical & Other Benefits
- Generous Annual Leave
- Incentivize Trips
- Annual Salary Review & Increase
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