Company Summary
- Our client is a fast-growing SaaS company specializing in App Store Optimization (ASO) and mobile marketing analytics.
- Provides cutting-edge solutions for app marketers to optimize visibility, user acquisition, and performance across app stores
- One of the pioneers and leaders in their specialized industry. Recently was recognized within ASO and mobile growth intelligence, trusted by top apps and games globally.
- Established over 11 years ago with almost 120 team members globally. Offices across Brussels, San Francisco, Tokyo, and India, and HQ in Brussels.
Job Description
- After a very successful 2025, looking for a new Customer Success Manager to join their team in Japan.
- Act as the primary point of contact for Enterprise clients in Japan, supporting onboarding and long-term success
- Deliver product training, share best practices, and empower clients to maximize value from their solutions
- Build and maintain trusted client relationships, proactively addressing inquiries and concerns
- Implement strategies to reduce churn, increase retention, and identify upsell opportunities
- Collaborate with internal support and sales teams to ensure seamless client experience
Key Candidate Criteria
- Bachelor’s degree in Business, Marketing, Communication, or related field
- Has 3-5 years of experience in customer success or client-facing roles, ideally in SaaS or digital marketing
- Passion for apps, mobile tech, and data-driven marketing
- Knowledge of ASO, Apple Ads, MMPs, or mobile attribution
- Exposure to selling or supporting Enterprise SaaS or consulting services
- Background working with digital advertising agencies would be a plus
- Fluent in English and Japanese
Office
Salary
- 1.08M+ JPY per month
- Commission & Bonus
- Medical & Other Benefits
- Generous Annual Leave
- Incentivize Trips
- Annual Salary Review & Increase
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